Ongoing QA Support & Maintenance

Comprehensive support services that keep your testing assets current, efficient, and reliable—ensuring sustained quality assurance effectiveness throughout your product's lifecycle

When You Need Ongoing QA Support

Test automation suites become outdated, brittle, or fail due to application changes

Regression test cases accumulate technical debt and lose relevance

Defect backlogs grow unmanageable without proper triage

Test environments frequently break, blocking testing progress

Test data becomes stale or non-compliant with evolving requirements

Knowledge gaps emerge when QA team members transition

Test Case & Script Maintenance

Keep manual test cases and automated scripts aligned with evolving application functionality.

What We Maintain

Regular review and updates of test cases to reflect feature changes

Automated script refactoring to improve reliability and reduce flakiness

Removal of obsolete or redundant test cases

Framework upgrades and adaptation to new tools

Code quality improvements following automation best practices

Regression Suite Management

Continuously optimize regression test suites to maintain comprehensive coverage while maximizing efficiency.

Our Services

  • Strategic prioritization based on risk, criticality, and change frequency
  • Analysis to identify and eliminate redundant tests
  • Optimization of execution order and parallelization
  • Performance tuning to reduce execution time
  • Selective automation of high-value manual tests
  • Continuous monitoring of coverage gaps

Defect Triage & Analysis

Transform defect backlogs into actionable intelligence through systematic triage and analysis.

What We Provide

  • Daily or weekly triage sessions to assess, prioritize, and route issues
  • Root cause analysis identifying patterns and systemic problems
  • Severity assessment ensuring critical issues receive immediate attention
  • Reproduction and validation with clear steps and evidence
  • Trend analysis revealing quality hotspots and recurring failures

Test Environment Management & Troubleshooting

Maintain stable, reliable test environments that support rather than hinder testing efforts.

Our Support

  • Proactive monitoring of environment health and availability
  • Rapid troubleshooting and resolution of blocking issues
  • Configuration management ensuring accurate deployment scenario mirroring
  • Environment refresh and cleanup to maintain performance
  • Documentation of configurations and troubleshooting procedures

Test Data Refresh & Management

Ensure teams have access to appropriate, current, and compliant test data that enables thorough validation.

Data Management

  • Regular refresh from production sources with masking and anonymization
  • Creation of synthetic test data for specific scenarios
  • Compliance validation for GDPR, HIPAA, PCI-DSS requirements
  • Test data versioning for reproducible testing
  • Self-service provisioning tools for on-demand data access

Knowledge Transfer & Documentation

Preserve and transfer critical QA knowledge, processes, and technical expertise.

What We Deliver

  • Comprehensive documentation of testing processes and best practices
  • Test automation framework documentation including architecture and usage guides
  • Step-by-step troubleshooting guides for common issues
  • Training materials and workshops for team onboarding and upskilling
  • Regular knowledge sharing sessions and lessons learned
  • Maintained documentation keeping materials current

Flexible Engagement Models

Dedicated Support Team

Integrated with your operations for continuous support

On-Call Support

Available with defined SLAs for responsive assistance

Scheduled Maintenance

Weekly, bi-weekly, or monthly maintenance windows

Hybrid Models

Combining proactive maintenance with on-demand support

Why Choose Our Ongoing QA Support

Sustained Quality

Preventing degradation of testing effectiveness over time

Cost Efficiency

Proactive maintenance versus expensive rebuilding

Team Productivity

Freeing QA from maintenance overhead for strategic work

Expertise Access

Specialized knowledge without full-time hiring

Reduced Testing Delays

Minimizing downtime and knowledge loss

What You Can Expect

Proactive maintenance preventing issues before they occur

Rapid resolution when problems arise

Well-maintained testing assets that remain effective

Stable test environments reducing downtime

Fresh, compliant test data always available

Comprehensive documentation for continuity

Regular reporting on activities and improvements

Partnership focused on long-term QA success

Ready to Maintain Peak QA Performance?

Let's discuss how our ongoing support can keep your testing assets current and effective

Get Support Today